We understand that unanticipated events happen in everyone’s life, and that not every appointment will be kept as scheduled. In our desire to be effective and fair to all clients, and out of consideration for our therapists’ time, we have adopted the following cancellation policies:

•Please give 48 hours notice when canceling an appointment. Because we are a small business and have limited resources, this allows us the opportunity to schedule another client in your appointment slot.

•If you are unable to give us 24 hours advance notice you will be charged a no-show fee for in office appointments up to the dollar amount of your scheduled treatment. This amount must be paid prior to your next scheduled appointment.

•No-shows ~ Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made. Package clients will be charged one session off of their package.

•Arriving late ~ Appointment times have been arranged specifically for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for paying for the full session.

Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.

IMPORTANT: During cold and flu season, we ask that you do not schedule or keep an appointment if you are ill. In some cases, you may feel worse the following day. Under these and other similar circumstances, we will accept a cancellation that is less than 12 hours notice and we can reschedule at a later date when you will enjoy your massage.

Payment ~ Cash, Check, Visa, MasterCard and American Express are accepted forms of payment. There is a $30 service fee for all returned checks. Appointments will not be accepted going forward until full payment in cash of check and fees is received by the office.

All appointments must be paid for in full at time of service.

Sales Tax Exemption ~ As of October, 2006, New Jersey State Law requires massage therapists to collect a 7% sales tax for all massage services. You will be exempt from this sales tax if you have obtained a prescription for your massage by a health care provider. Prescriptions should include patient name and address; name, address, and license number of your health care provider; the reason for prescription; frequency of massage sessions; and the prescription’s expiration date. We will be happy to answer any questions for you or your doctor.

Packages Discount ~ A 10 percent discount for pre-purchase of three sessions is available for most services. All package sessions must be used within one year from date of purchase. Special Deals may have other specific expiration dates and requirements as stated upon purchase.

Gift Certificates ~ Gift Certificates are Non-Refundable. You may transfer the gift certificate to another person. Hot Stone Massage and discount packages of three sessions are only redeemable at our Montclair office. Unless stated, prices do not include NJ Sales tax of 7%. As per NJ State Gift Card Act, Gift Certificates expire 24 months after issue date and can no longer be redeemed. Terms and policies are subject to change.

Insurance Coverage ~ Some health insurance companies, flex spending accounts and health savings accounts will cover massage therapy services. We recommend that all of our clients check with their provider. You will need to pay us for the services provided. We will happily give you a receipt for you to forward to your provider for reimbursement.